• Monday 10:00am - 9:00pm
  • Tuesday 10:00am - 9:00pm
  • Wednesday 10:00am - 9:00pm
  • Thursday 10:00am - 9:00pm
  • Friday 10:00am - 9:00pm
  • Saturday 10:00am - 9:00pm
  • Sunday 11:00am - 6:00pm

 

We have special hours for the holidays.

Holiday hours

Job

Associate Store Leader

Full Time

RESPONSIBILITIES
Responsibilities include, but are not limited to the following:

Client & Service Expert:
- Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients
- Develop business driving initiatives that build a repeat business or attract a new customer to the store
ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
- Ensure team is compliant will all clientele standards and thank you note program
ensure all associates complete the sales training program
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales

Leadership Presence/Steward of Talent:
- Assist GM/Area Manager with the achievement of financial success through improvement of measurable results that positively impact the store performance
- Responsible for assuming the GM role in manager's absence, if applicable
- Lead by example with the achievement of personal sales goals
- Educate team on the product, sales plans, personal goals, measurable stats, is able to coach to these stats to ensure the business is maximized
- Ability to network with the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings
- Ensure all open positions are posted and managed through icims
- Onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports
- Utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering HR when necessary

Building Brand Equity:
- Understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer
- Ensure brand and operating standards are met to support brand consistency.
ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
- Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to GM/Area Manager in order to increase customer service and sales

Operational Excellence:
- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
- Assist GM/Area Manager with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants
- Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets; conduct self-audits
- Ability to accurately manage the processing of all pos transactions to maintain the integrity of the inventory
partner with the warehouse to effectively manage workload planning, markdowns & merchandise flow processes
- Maintain office and facility organizational and cleanliness standards

QUALIFICATIONS

Skills and Abilities Required:
- Professional sales development and exceptional interpersonal skills
- Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
- Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
- Comfort in making decisions and mediating conflict within a team environment
- Proficient in Windows-based software such as excel, word, and outlook

Physical Requirements:
- Available to work store schedule, as needed, including evenings and weekends
- Standing for extended periods of time
- Able to safely lift boxes up to 40 pounds
- Comfortable climbing ladders

Education and Experience Required:
- Minimum 3 years management experience in a comparable retail environment
- College degree preferred
- Prior luxury goods experience preferred

Kate Spade & Company is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran

Business Hours
    • Monday 10:00am - 9:00pm
    • Tuesday 10:00am - 9:00pm
    • Wednesday 10:00am - 9:00pm
    • Thursday 10:00am - 9:00pm
    • Friday 10:00am - 9:00pm
    • Saturday 10:00am - 9:00pm
    • Sunday 11:00am - 6:00pm
Holiday Hours
    • Thanksgiving Day - Oct. 14, 2019 11:00am - 6:00pm
    • Remembrance Day - Nov. 11, 2019 12:00pm - 6:00pm
    • Black Friday - Nov. 29, 2019 8:00am - 9:00pm
    • Christmas Eve - Dec. 24, 2019 10:00am - 5:00pm
    • Christmas Day - Dec. 25, 2019 Closed
    • Boxing Day - Dec. 26, 2019 8:00am - 9:00pm
    • New Year's Eve - Dec. 31, 2019 10:00am - 6:00pm
    • New Year's Day - Jan. 1, 2020 12:00pm - 5:00pm
    • Family Day - Feb. 17, 2020 11:00am - 6:00pm