COVID-19 - Policies and Procedures
The health and safety of our visitors, our tenants, and their employees and clients are our number one priority.
This is what we are doing to provide our customers with a safe shopping experience:
Cleaning
We are committed to maintaining Premium Outlet Collection EIA to the industry’s highest cleanliness standards, and we comply with the protocols and guidelines established by public health and governmental authorities.
Hand soap dispensers and hand sanitizer dispensers are available at designated locations on our property. We have implemented rigorous sanitization procedures for washrooms, tables, door handles, and other high-touch surfaces with increased frequency.
Social Distancing
As shoppers move throughout the centre, we are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property. Our Guest Services is open during regular shopping centre hours with new plexi-glass guards and other physical distancing measures in place. Seating areas of the food court currently have limited seating to allow social distancing. Take-out orders remain available. Face masks or coverings are mandatory when visiting our shopping centre. This policy is in alignment with the Province of Alberta’s order, effective December 8, 2020, stating that masks are mandatory in our shopping centre unless exempted in accordance with provincial guidelines.
Please help us keep our property safe and do not enter if you are experiencing any of the following symptoms: Cough, Difficulty Breathing, Fever.
New Services
Curbside Pick-Up: In order to provide additional safe shopping solutions, select retailers are offering a Curbside Pick-Up service. We have reserved various pick-up locations in our parking lot for your convenience. Learn more about Curbside-Pick Up and see participating retailers here.
We are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property. Thank you for your understanding and collaboration.
Bureau Veritas’ SafeGuard Certification
In response to the COVID-19 pandemic, Premium Outlet Collection EIA committed to obtaining the Bureau Veritas SafeGuard Label for its property. The label provides tangible, internationally recognized assurance that:
- We meet the industry’s highest hygiene and prevention standards; and
- We are fully prepared for a safe restart and continuation of our activities in the context of the pandemic.
This certification is a sign of confidence in our property, the employees who operate and manage it as well as the tenants who work there. Together, we certify to our customers that they are in a safe and healthy place. Click here to learn more about the Bureau Veritas SafeGuard Label.
